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Small support teams seeking an AI-assisted shared inbox
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AI BusinessKey Features
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Yaplet
Yaplet combines customer messaging tools with Vex, an AI support assistant that answers using a business’s own help documents, FAQs, website pages, and uploaded files. The site says Vex can respond in more than 100 languages and hand conversations to a human when needed. Yaplet also offers a unified inbox for channels including live chat, email, WhatsApp, Messenger, Instagram, and Telegram, alongside templates and a knowledge base. The pricing page lists a free tier with a monthly allotment of AI answers and a paid monthly plan that adds expanded assistant use and additional channels; the free allowance can continue on pay-as-you-go terms rather than simply stopping. The service is aimed at teams handling customer support, not general-purpose AI chat. Businesses should configure their source content and escalation rules carefully and verify answers before using the system for sensitive or high-impact support decisions.
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Pros
- Uses company help materials as the response source
- Combines automated and human support workflows
Cons
- Free answer allowance is limited
- Additional channel and usage access depends on plan
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