NovaSynth

NovaSynth is Noveum’s synthetic-user testing service for voice and conversational agents. The fetched product page describes configurable caller personas, goals, moods, accents, interruptions and background noise. Tests can exercise real SIP phone calls and LiveKit audio rather than relying only on mocked transcripts. The documented workflow connects scenarios to scorers, traces and investigation of causes so teams can validate fixes with repeatable runs. Other documented connections include chat and agent-framework integrations, so teams should verify compatibility with their own stack. Better prompt and workflow context can improve recommendations; the site notes reduced precision when the provider does not expose decision-making details. Testing should target systems the user owns or is authorized to assess. Review recordings and traces for sensitive information before sharing findings outside the development team. Typical applications include regression-test a support voice bot, investigate interruption handling, rehearse difficult caller scenarios. The product page offers Start free and sales/demo access. Current plan allowances and paid terms require confirmation; submitted numerical prices are not assumed.